Privacy Policy

Introduction

Welcome to All Airport Transportation.

At All Airport Transportation ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you provide when using our website, booking transportation services, or communicating with our team.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information through our website, online reservation platforms, customer service communications, and transportation services.

Our services include airport transfers, point-to-point transportation, hourly chauffeured transportation, corporate transportation, and related reservation services throughout the United States.

By accessing our website or using our services, you acknowledge the practices described in this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have the meanings defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions

Account

A unique account created to access our website, reservation system, or associated services.

Affiliate

Any entity that directly or indirectly controls, is controlled by, or is under common control with the Company.

Company

All Airport Transportation, serving customers throughout the United States, with operations based in the San Francisco Bay Area, California.

Cookies

Small data files stored on your device to improve website functionality, remember preferences, and analyze website activity.

Country

United States of America.

Device

Any computer, smartphone, tablet, or other device used to access our website or services.

Personal Data

Information that identifies, relates to, describes, or can reasonably be associated with an individual.

Service

Our website, online reservation systems, customer support channels, and transportation booking services.

Service Provider

A third-party individual or organization that processes information or provides services on our behalf, including reservation software providers, payment processors, and technology vendors.

Transportation Partner

An independent licensed transportation operator, affiliate chauffeur service, or transportation company engaged to fulfill a reservation.

Usage Data

Information automatically collected when visitors access or interact with our website.

Website

All Airport Transportation, accessible at https://www.allairportlimo.com/.

You

Any individual, customer, company representative, or organization accessing or using our services.

2. Collecting and Using Your Personal Data

2.1 Personal Information We Collect

When you visit our website, request a quote, make a reservation, or contact our team, we may collect the following information.

Personal and Contact Information

• First and last name
• Email address
• Telephone and mobile phone numbers
• Billing address
• City, state, and ZIP/postal code
• Company or organization name, when applicable
• Reservation account information

Transportation and Reservation Information

• Pickup and drop-off addresses
• Transportation dates and times
• Flight numbers, airlines, and airport information
• Passenger names and passenger counts
• Vehicle preferences
• Luggage requirements
• Additional stops and itinerary details
• Special transportation instructions
• Child safety seat requests
• Reservation history
• Customer service communications

Payment and Billing Information

When you make a reservation or purchase transportation services, payment-related information may be collected or processed, including:

• Billing name and address
• Payment method
• Transaction amounts
• Payment confirmation information
• Limited payment card details, such as the last four digits
• Transaction and billing history

Payments may be processed through secure third-party reservation and payment processing platforms.

We do not intentionally collect or store complete payment card information directly through our general website contact forms.

Payment card information submitted through authorized payment platforms is handled according to the applicable payment processor's security practices and privacy policies.

2.2 Usage Data

Usage Data may be collected automatically when you access our website.

This information may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of website visits
• Time spent on individual pages
• Referring website addresses
• Device identifiers
• Website performance and diagnostic information

When accessing our website through a mobile device, additional technical information may be collected, including the mobile operating system, browser type, and device identifiers.

We use Usage Data to maintain website functionality, improve performance, troubleshoot technical problems, and evaluate website activity.

2.3 Information Collected Through Reservations

When you book transportation through All Airport Transportation, we may collect information necessary to arrange, confirm, and complete your trip.

This may include transportation details provided through our website, reservation software, telephone, email, or other authorized communication channels.

Reservation information may be made available to assigned chauffeurs, dispatch personnel, and transportation partners strictly as necessary to provide the requested service.

3. Tracking Technologies and Cookies

We may use cookies and similar tracking technologies to improve website performance, understand visitor activity, and enhance the customer experience.

These technologies may include cookies, pixels, scripts, and other analytical tools.

3.1 Necessary Cookies

Type: Session or Persistent Cookies

Purpose: Support essential website operations, maintain security, facilitate reservations, and enable basic website functionality.

Certain essential website features may not function properly without these cookies.

3.2 Functionality Cookies

Type: Persistent Cookies

Purpose: Remember user preferences, selected settings, and other information that improves the browsing experience.

3.3 Analytics and Performance Cookies

Type: Session or Persistent Cookies

Purpose: Help us understand website traffic, visitor interactions, technical performance, and opportunities to improve our services.

Analytics tools may collect information about how visitors navigate and interact with our website.

3.4 Advertising and Marketing Cookies

If enabled, advertising or marketing technologies may help us evaluate promotional campaigns and measure advertising effectiveness.

Where required by law, we will obtain appropriate consent or provide applicable privacy choices before using nonessential tracking technologies.

3.5 Managing Cookies

Most internet browsers allow you to manage, block, or delete cookies through browser settings.

Disabling certain cookies may affect website functionality, including reservation features and saved preferences.

4. Use of Your Personal Data

All Airport Transportation may use personal information for the following purposes.

4.1 Providing Transportation Services

We use customer information to:

• Process reservation requests
• Prepare transportation quotes
• Confirm bookings
• Assign vehicles and chauffeurs
• Coordinate airport pickups and drop-offs
• Monitor flight arrivals and delays
• Communicate pickup instructions
• Manage itinerary changes
• Coordinate transportation with authorized partners
• Respond to customer inquiries

4.2 Reservation Management

We may use your information to manage current and future reservations, including sending booking confirmations, payment notifications, trip updates, and transportation instructions.

4.3 Customer Communication

We may contact you by telephone, email, or SMS regarding:

• Reservation confirmations
• Upcoming transportation
• Chauffeur assignments
• Vehicle information
• Flight delays
• Pickup instructions
• Schedule changes
• Payment matters
• Customer support requests

4.4 Payment Processing

We use necessary personal and transaction information to process payments, issue receipts, manage refunds, resolve billing disputes, and prevent fraudulent transactions.

4.5 Website Improvement

We may analyze website activity and service usage to improve functionality, booking convenience, customer support, and website performance.

4.6 Marketing Communications

Where permitted by applicable law, we may send service announcements, promotional offers, and transportation-related updates.

You may unsubscribe from promotional emails by using the unsubscribe instructions provided in the message or by contacting us.

Marketing communications are separate from essential reservation and service notifications.

4.7 Legal and Security Purposes

We may use personal information to:

• Comply with legal obligations
• Prevent fraud
• Investigate unauthorized activity
• Protect customer information
• Resolve disputes
• Enforce our Terms and Conditions
• Maintain accurate financial and business records

5. SMS Messaging and Mobile Information Privacy

All Airport Transportation may use SMS text messaging to communicate with customers regarding transportation reservations and related services.

5.1 SMS Consent

By providing your mobile phone number and affirmatively agreeing to receive SMS communications through our reservation forms, website, or other authorized methods, you consent to receive text messages from All Airport Transportation within the scope of that consent.

Messages may include:

• Reservation confirmations
• Upcoming trip reminders
• Chauffeur contact information
• Vehicle assignment details
• Airport pickup instructions
• Flight arrival updates
• Reservation modifications
• Customer support communications

Promotional text messages will be sent only when we have obtained the consent required by applicable law.

You may also contact our customer service team to request removal from applicable SMS messaging programs.

Consent to receive promotional SMS messages is not a condition of purchasing transportation services.

5.2 Mobile Information Protection

Information sharing with subcontractors and service providers that support customer communications, dispatch, booking administration, and transportation operations is permitted only to the extent necessary to provide those services.

We do not sell customer mobile phone numbers or SMS consent information.

5.3 SMS Opt-Out

You may opt out of SMS messaging by replying STOP to a message received from us.

After opting out, you may receive a final confirmation message.

Opting out of SMS communications does not prevent us from contacting you through other lawful channels when necessary to fulfill an existing reservation or respond to your inquiries.

6. Sharing and Disclosure of Personal Information

All Airport Transportation respects customer privacy.

We may disclose limited personal information to authorized service providers and transportation partners when reasonably necessary to operate our business and fulfill customer reservations.

6.1 Transportation Partners and Chauffeurs

To provide transportation services throughout the United States, we may work with independently operated transportation companies and qualified chauffeurs.

We may share necessary reservation details, including:

• Passenger name
• Contact telephone number
• Pickup and drop-off locations
• Trip date and time
• Flight information
• Passenger count
• Special service instructions

This information is provided to facilitate the requested transportation service and should not be used by transportation partners for unrelated marketing.

6.2 Reservation and Payment Service Providers

We may use third-party platforms to manage reservations, customer communications, transaction processing, and operational services.

These providers may access personal information only as necessary to perform their authorized responsibilities and subject to applicable contractual and legal protections.

6.3 Technology and Website Service Providers

We may share limited information with companies providing website hosting, cybersecurity, analytics, technical support, customer communication systems, and related services.

6.4 Business Transfers

If All Airport Transportation is involved in a merger, acquisition, restructuring, or sale of business assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

6.5 Legal Requirements

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to valid court orders or government requests
• Protect the rights and property of the Company
• Investigate fraud or suspected unlawful activity
• Protect the safety of customers, chauffeurs, or the public
• Establish, exercise, or defend legal claims

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing transportation services and meeting applicable legal obligations.

Retention periods may depend on:

• Reservation and transaction history
• Accounting and tax requirements
• Customer service needs
• Fraud prevention and security requirements
• Contractual obligations
• Pending disputes or legal proceedings

Website analytics and technical information may be retained for shorter periods unless longer retention is necessary for security, compliance, or operational purposes.

When personal information is no longer required, we will take reasonable steps to delete, deidentify, or securely dispose of it.

8. Accessing, Correcting, and Deleting Personal Data

You may contact All Airport Transportation to request access to, correction of, or deletion of personal information we maintain about you.

Depending on your location and applicable law, you may have the right to:

• Request information about personal data collected
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Obtain a copy of certain personal information
• Withdraw consent to optional communications
• Opt out of applicable marketing activities
• Exercise additional privacy rights provided by law

To protect customer information, we may need to verify your identity before processing certain requests.

We may retain information where necessary to comply with legal obligations, complete transactions, maintain security, resolve disputes, or exercise other rights permitted by law.

9. California Consumer Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where those laws apply to our business and the information concerned.

These rights may include:

Right to Know

Request information about the categories and specific pieces of personal information collected, used, or disclosed.

Right to Delete

Request deletion of eligible personal information, subject to applicable exceptions.

Right to Correct

Request correction of inaccurate personal information.

Right to Opt Out

Direct a covered business not to sell or share personal information for cross-context behavioral advertising.

Right to Limit

Limit certain uses and disclosures of sensitive personal information where the law provides that right.

Right to Non-Discrimination

Receive equal treatment for exercising applicable privacy rights.

We do not knowingly sell personal information belonging to individuals under 16 years of age.

We will honor applicable privacy requests and legally required opt-out preference signals when required by law.

California residents may submit privacy inquiries through the contact information provided at the end of this policy.

10. Security of Your Personal Data

All Airport Transportation takes reasonable administrative, technical, and organizational measures designed to safeguard customer information.

These measures may include:

• Secure reservation systems
• Restricted access to customer records
• Authorized payment processing platforms
• Website security measures
• Access controls for reservation information
• Secure transmission methods where supported
• Monitoring for suspicious or unauthorized activity

Only authorized personnel and service providers with a legitimate business need should have access to relevant customer information.

Although we strive to protect personal information, no internet transmission, electronic storage system, or security process can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security.

11. Children's Privacy

Our website and online reservation services are not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian authorization.

Parents or guardians may provide limited information concerning children when necessary to arrange family transportation, such as passenger counts or child safety seat requirements.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter and take appropriate action.

12. Third-Party Websites and Reservation Platforms

Our website may contain links to external websites and third-party services, including:

• Online reservation platforms
• Payment processing services
• Airline and airport websites
• Mapping and navigation services
• Transportation partner websites
• Other customer support resources

These third-party websites may maintain their own privacy policies, terms of service, and data collection practices.

We encourage customers to review the privacy policies of external services before providing personal information.

All Airport Transportation is not responsible for the independent privacy practices of websites or services that we do not control.

13. Nationwide Transportation Services

All Airport Transportation provides reservation and transportation coordination services in multiple locations throughout the United States.

To fulfill reservations outside our primary operating area, we may coordinate with authorized transportation partners in the city or region where service is requested.

Only information reasonably necessary to arrange and complete the transportation service will be provided to the applicable partner.

Transportation partners are expected to handle customer information responsibly and comply with applicable privacy and data protection requirements.

14. Changes to This Privacy Policy

All Airport Transportation may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

When changes occur, we will update the "Last Updated" date at the top of this page.

Where required by law, we may provide additional notice through our website, email, or other appropriate communication channels.

We encourage customers to review this Privacy Policy periodically to remain informed about how their information is handled.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or need assistance with your personal information, please contact us.

We are committed to addressing privacy concerns and protecting the information entrusted to us.