Terms of Service

I. Use of Services

By accessing or using All Airport Transportation's Services, you agree that:

• All information submitted during the booking process is accurate and current.
• You are at least 18 years of age to make a reservation or authorize payment.
• You have the legal authority to enter into a transportation service agreement.
• You are responsible for maintaining the confidentiality of your account and reservation information.
• You agree to comply with applicable transportation laws and safety requirements.
• You are responsible for communicating relevant reservation requirements to passengers traveling under your booking.

All Airport Transportation reserves the right to decline or discontinue service for legitimate safety, legal, or operational reasons, consistent with applicable law.

II. Transportation Services

All Airport Transportation provides prearranged private chauffeured transportation through our network of qualified transportation operators.

Our primary services include:

• Airport Transfers
• Point to Point Transportation
• Hourly Chauffeur and Charter Services
• Corporate and Executive Transportation
• Private Transportation for Business and Leisure
• Group Transportation and Special Events

Airport Transfers

We provide transportation to and from major international, regional, and private aviation airports throughout the United States.

Airport reservations include:

• Scheduled private transportation.
• Commercial flight monitoring when accurate flight details are supplied.
• Pickup coordination for early arrivals and delays.
• Complimentary airport arrival waiting time.
• Curbside pickup or optional terminal meet and greet service.
• Chauffeur assignment information and pickup instructions.

Passengers must provide accurate airline, flight number, travel date, and destination information.

Airport Pickup and Waiting Time

All airport arrivals include 60 minutes of complimentary waiting time beginning when the aircraft arrives at the gate.

This complimentary period allows passengers to deplane, retrieve checked luggage, complete applicable arrival procedures, and reach the designated meeting location.

Waiting time beyond the complimentary period may result in additional charges.

For curbside service, passengers will receive instructions regarding the designated pickup location. Chauffeurs may stage nearby until the passenger is ready.

For reserved meet and greet service, the chauffeur will meet passengers at the designated terminal or baggage claim meeting location, subject to airport regulations.

Meet and greet availability and applicable charges vary by airport and reservation.

Point to Point Transportation

Point to point service provides direct private transportation between confirmed pickup and destination locations.

Rates are based on the itinerary submitted during the reservation process.

Additional stops, changes to destinations, extended waiting, or significant modifications to the original routing may result in additional charges.

Hourly Chauffeur Services

Hourly charter services provide a dedicated chauffeur and vehicle for flexible itineraries, including multiple stops, corporate meetings, sightseeing, special occasions, and events.

• Hourly reservations are subject to minimum booking requirements.
• Minimum hours vary depending on vehicle type, service market, and reservation date.
• Hourly service begins at the scheduled reservation time.
• Additional service hours are subject to vehicle and chauffeur availability.
• Extended travel beyond the confirmed service area may result in additional charges.
• Charges for additional hours and any applicable billing increments will follow the confirmed reservation terms.

Hourly bookings provide itinerary flexibility within the agreed service period and operating conditions.

III. Vehicle Selection and Availability

All Airport Transportation offers carefully maintained vehicles suitable for individual, family, corporate, and group transportation.

Our primary vehicle categories include:

Specialty vehicles and larger group transportation may be available in select markets through our transportation partners.

Vehicle Substitutions

Vehicle photographs displayed on our website are representative of the vehicle category and do not guarantee a specific make, model, color, or year.

All Airport Transportation may substitute a reserved vehicle with a comparable or higher category when operationally necessary, provided the replacement accommodates the confirmed passenger and luggage requirements.

Vehicle upgrades may be offered at no additional charge when available.

IV. Nationwide Transportation Network

All Airport Transportation provides reservation coordination and chauffeured transportation services across the United States through a network of qualified transportation providers.

In certain markets, transportation services may be performed by independent, licensed, and insured affiliate operators.

All transportation providers are expected to maintain applicable:

• Commercial transportation licenses and permits.
• Vehicle insurance coverage.
• Chauffeur qualifications.
• Safety and maintenance standards.
• Airport operating credentials where required.

Vehicle availability, local operating requirements, service offerings, and booking conditions may vary by market.

All Airport Transportation will make reasonable efforts to arrange transportation through qualified operators when direct service is unavailable.

V. Reservations and Confirmations

Customers may request quotations and submit transportation reservations through our website or authorized reservation channels.

A reservation is considered confirmed when the customer receives an official confirmation from All Airport Transportation.

Customers are responsible for verifying:

• Pickup date and time.
• Pickup address and destination.
• Airport and flight information.
• Number of passengers.
• Luggage requirements.
• Vehicle selection.
• Child safety seat requests.
• Additional stops or special instructions.

Customers should report any incorrect information promptly.

Same day and short notice reservations may be accommodated depending on vehicle availability and service location.

VI. Rates, Fixed Pricing, and Payments

Fixed Rates and No Surge Pricing

All Airport Transportation provides transparent upfront pricing for confirmed transportation arrangements.

We do not apply surge pricing based on demand.

Confirmed reservation rates are not automatically increased simply because transportation demand rises during busy travel periods, major events, holidays, or adverse weather.

Rates are based on the confirmed vehicle category, routing, service requirements, and reservation details.

Additional Charges

Additional charges may apply for services or expenses beyond the confirmed quotation, including:

• Additional stops and destination changes.
• Waiting time beyond the complimentary allowance.
• Additional hourly service.
• Toll roads and parking.
• Airport access and terminal fees.
• Fuel or recharge surcharges, when applicable.
• Requested child safety seats.
• Meet and greet service.
• Excessive vehicle cleaning or damage caused by passengers.
• Applicable taxes and payment processing charges.

Any applicable mandatory fees should be included in the quoted total or clearly disclosed before reservation confirmation.

Chauffeur gratuity may be included in the quotation or charged separately, depending on the service and market.

Payment Methods

Major credit and debit cards are generally accepted.

Additional payment arrangements may be available for corporate accounts, travel partners, and approved affiliates.

A payment card may be authorized before service to secure the reservation.

Final payment processing is completed in accordance with the confirmed reservation terms.

Customers authorize payment of confirmed transportation charges and properly incurred additional fees.

VII. Cancellation, Changes, and No Show Policy

Reservation Cancellations

Cancellation requirements vary depending on the vehicle category, transportation service, location, reservation date, and specific booking arrangements.

The cancellation deadline and any applicable cancellation charges stated in the quotation or reservation confirmation govern the reservation.

Specialty transportation, larger vehicles, group transportation, major events, and peak travel dates may require extended cancellation notice.

Cancellations submitted after the applicable deadline may result in charges up to the full reservation amount, as disclosed in the booking terms.

Cancellation requests must be submitted through an authorized reservation or customer service channel.

Reservation Modifications

Changes to confirmed reservations are subject to availability and may result in rate adjustments.

Modifications may include:

• Pickup time or date changes.
• Pickup or destination changes.
• Additional passengers.
• Vehicle upgrades or substitutions.
• Additional stops.
• Flight itinerary changes.
• Extended service duration.

Material modifications may require a new reservation.

Unless otherwise agreed, cancellation terms associated with the original reservation remain applicable.

No Show Policy

Airport Pickup. Passengers receive 60 minutes of complimentary waiting time beginning when their flight arrives at the gate. If a passenger fails to appear or contact the transportation coordination team within the applicable waiting period, the reservation may be classified as a no show.

Pickups Away From the Airport. A complimentary grace period of 15 minutes generally applies to standard pickups at locations other than airports, unless otherwise specified in the reservation confirmation. Waiting time beyond this period may result in additional charges.

Hourly Service. Hourly service begins at the scheduled reservation time. Passenger delays do not automatically extend the reserved service period.

No show charges and any additional waiting or overtime charges will be assessed according to the confirmed booking terms.

Customers should contact our dispatch team before leaving a pickup location or arranging alternate transportation.

VIII. Flight Delays, Cancellations, and Schedule Changes

All Airport Transportation monitors commercial flight arrivals when accurate flight information is supplied.

For eligible airport arrival reservations, pickup coordination is adjusted according to updated flight arrival information.

Passengers should notify our transportation coordination team promptly when:

• Their flight is canceled.
• They are rebooked on a different flight.
• Their flight is diverted to another airport.
• They miss a connection.
• Their arrival date changes.
• Their itinerary changes substantially.

Flight changes requiring a different service date, airport, or transportation arrangement are subject to availability.

Significant schedule changes may require a new reservation or revised quotation.

All Airport Transportation is not responsible for airline operating decisions or delays outside our reasonable control, except where applicable law provides otherwise.

IX. Passenger Safety, Luggage, and Special Requests

Passenger Safety

All passengers must comply with applicable laws and reasonable chauffeur safety instructions.

Seatbelts must be worn whenever required by law.

Passengers must not exceed the authorized seating capacity of the vehicle.

Luggage Requirements

Passengers should disclose luggage quantities and oversized items when booking.

Luggage allowances depend on vehicle configuration, passenger count, and the size of individual items.

Oversized luggage, sporting equipment, and specialty items may require advance arrangements or a larger vehicle.

Traveling With Children

Rear facing child safety seats, forward facing seats, and booster seats may be requested during the reservation process.

Availability, seat specifications, and additional charges vary by service location.

Parents or guardians are responsible for providing accurate information about the child's age, height, and weight so that an appropriate seating arrangement can be requested.

Children must be transported in accordance with applicable child passenger safety laws.

Traveling With Pets

Pets may be accommodated with advance notice and approval.

Passengers must disclose pet transportation requirements during booking.

Service animals accompanying individuals with disabilities are accommodated in accordance with applicable laws.

Accessibility Accommodations

Passengers requiring accessible transportation or additional assistance are encouraged to notify our team when requesting a reservation.

We will coordinate applicable accessibility arrangements and reasonable accommodations as required by law.

X. Chauffeur Assignment and Pickup Coordination

Chauffeur and vehicle information will be provided once an assignment is available, typically before the scheduled pickup.

Passengers may receive:

• Chauffeur name.
• Chauffeur contact information.
• Vehicle details.
• Pickup location instructions.
• Reservation updates.

Chauffeur assignments may change because of operational requirements.

Passengers who cannot locate their chauffeur should contact the transportation coordination team before leaving the pickup area or making alternative arrangements.

Our dispatch team is available 24 hours a day to assist with transportation coordination and service related inquiries.

XI. Passenger Conduct and Vehicle Care

Passengers are expected to treat chauffeurs, vehicles, and other travelers respectfully.

The following activities are prohibited:

• Smoking or vaping inside vehicles.
• Possession or consumption of illegal substances.
• Threatening or abusive conduct.
• Interfering with the chauffeur's safe operation of the vehicle.
• Opening vehicle doors while the vehicle is moving.
• Extending body parts outside the vehicle while in motion.
• Deliberate vehicle damage.
• Exceeding passenger capacity restrictions.

All Airport Transportation or its operating partners may discontinue transportation when passenger conduct creates an immediate safety risk or violates applicable law.

Reasonable cleaning, repair, or damage charges may be assessed when supported by the circumstances and permitted by law.

XII. Unforeseen Circumstances and Service Interruptions

We make every reasonable effort to provide reliable and punctual transportation.

Certain circumstances may affect scheduled service, including:

• Severe weather.
• Traffic congestion.
• Road closures.
• Airport restrictions.
• Flight interruptions.
• Mechanical emergencies.
• Government or regulatory actions.
• Natural disasters.
• Other events outside our reasonable control.

When service interruptions occur, we will make reasonable efforts to notify affected customers and coordinate alternative arrangements when available.

Any refunds, credits, or changes resulting from service interruptions will be evaluated under the applicable reservation terms and governing law.

XIII. Limitation of Liability

All Airport Transportation and its transportation partners strive to provide safe, dependable service.

To the extent permitted by applicable law:

• We are not responsible for delays caused by circumstances outside our reasonable control.
• Customers are responsible for providing accurate reservation information.
• Passengers remain responsible for safeguarding their personal belongings.
• Lost property claims will be evaluated based on available information and applicable legal requirements.
• Any disputes regarding service performance will be evaluated according to the confirmed reservation agreement and applicable law.

Nothing in these Terms and Conditions limits legal rights or liabilities that cannot be excluded under applicable law.

XIV. Privacy and Customer Communications

All Airport Transportation collects information necessary to provide transportation services, including reservation details, contact information, passenger information, and payment authorization information.

Customer information may be used for:

• Reservation processing.
• Transportation coordination.
• Chauffeur assignment.
• Flight monitoring.
• Customer service.
• Payment processing.
• Required operational and legal recordkeeping.

Personal information may be shared with authorized transportation operators and service providers as reasonably necessary to fulfill reservations and provide requested services.

Customers may receive transactional notifications through email, SMS, or telephone, consistent with applicable law.

Marketing messages, where offered, are subject to applicable consent and opt out requirements.

Additional information regarding data handling should be provided in our Privacy Policy.

XV. Website Content and Intellectual Property

All website content, including written materials, photographs, graphics, logos, and branding, belongs to All Airport Transportation or its authorized licensors.

Unauthorized copying, reproduction, distribution, or commercial use of protected website materials is prohibited.

Users must not interfere with website functionality, misuse booking systems, or attempt unauthorized access to customer accounts or reservation information.

XVI. Amendments to Terms and Conditions

All Airport Transportation may update these Terms and Conditions to reflect changes in operations, legal requirements, or service policies.

Updated terms will be published on our website with an applicable effective date.

Revisions generally apply prospectively. Existing confirmed reservations remain subject to the terms agreed upon at booking unless a lawful change is agreed upon or otherwise required.

XVII. Contact Information

For reservations, changes, cancellations, or questions regarding these Terms and Conditions, please contact:

Our transportation coordination team is available to assist with airport pickup instructions, itinerary changes, reservation questions, and other transportation needs.